Help Center

Possible causes & solutions

The water pressure is lower than 1.5 bar, or higher than 5 bar: Check the pipe pressure. Check if the aerator is blocked (clean if required). If unsure, please consult a professional.

The unit is boiling: Turn your Kranen 3-1 boiling water tap handle to ON and release the water.

Possible causes & solutions

The boiler isn't plugged in/powered on: Make sure the boiler is plugged into a grounded plug socket.

Check the circuit breaker and fuse to ensure they are working correctly.

Possible causes & solutions

The water temp is set to high temperature on the boiler unit: Adjust the temperature to a lower setting on the boiler unit.

Possible causes & solutions

The expansion chamber isn’t draining the system correctly due to very small draw off water: Draw off 0.5L of water to clear and prime the system.

The spout is blocked: Remove and clean the aerator (to remove turn anti-clockwise on the end of your taps spout).

Possible causes & solutions

Your water filter may be clogged from impurities in the water: The water filter must be changed every 6 months, or this will void the taps warranty. Click here to order a new filter (and get 10% off!).