The following terms and conditions (“terms”) apply to all purchases of products by you from Kranen Limited. Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. Your legal rights are not affected by these terms and conditions. This site is owned and operated by Kranen Limited (“Kranen”, “we” or “us”) Registered number 12540514 (UK) at Richmond House, Redvers Close, Leeds, England, LS16 6QY. You can write to our customer services team at the above address, email us info@kranen.uk or telephone us on 0800 861 1376.
Payments
We take payment from your card at the time we receive your order once we have checked your card details. Fraud checks may be conducted. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information to process your order. We will conduct this process as quickly as possible however on occasion dispatch of products may be delayed. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products within 14 days.
Acceptance of orders
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions see section Right to Cancel.
Orders placed by phone
Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect Kranen Limited and cardholders against credit card fraud. As a result, our cut–off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore, occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order. Orders will be cancelled and refunded if after 10 days information requested is not provided.
Ordering errors
You can correct errors on your order up to the point at which you click on “submit” or “make payment” on the final page of our ordering process.
Availability
All items are subject to availability. We will inform you as soon as possible if the products you have ordered are not available.
Delivery of orders
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. We make every effort to deliver products within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all products and products are subject to availability. We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched. We recommend that you decide for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties’ claims.
Returns
In the unlikely event you should want to return an item to us we are pleased to offer all customers a 14 day returns policy in which you are able to return unwanted and unused items. You have 14 days from receipt of your order in which to notify us if you want to return items for a refund. All returns must be preauthorised via by us prior to returning. It is the customer’s responsibility to return the products to us at their cost. The returned products must be in a resaleable state and any products or accessories that accompany the returned product must come back. All products should also be returned with their original box, packing and accessories. Kranen Limited will deduct from any refund the cost of recovering products from customers if we arrange the collection of the products. This is typically £40 per item for most appliance items. The exact cost will be advised when you arrange your return. Please be aware that postage charges incurred by returning the item(s) to us will not be refunded. We recommend that you use a trackable delivery service. Please email info@kranen.uk or use the contact us page to request product return authorisation. Items must be returned unused and in a saleable condition and packaged in their original packaging or packaging of an equivalent standard. Please take reasonable care of the products, we are entitled to deduct an amount from the refund to reflect any loss in value of the products supplied, if the loss is the result of unnecessary handling of the products by you. All returns are subject to a 20% restocking fee as charged by our distribution warehouse. The 20% is of your total order value, this is not applicable if the fault is of Kranen's - or the product itself.
Delivery discrepancies
Any delivery discrepancies must be reported as soon as is reasonably possible after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Damaged or faulty items
If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re–delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us as soon as is reasonably possible via email or telephone. We will contact you to arrange a
replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method, including any delivery charges you paid if your whole order is being refunded. We ask that you do not use the damaged items and that you re–package them in their original packaging wherever possible. Nothing within this Returns policy affects your legal rights.
Warranty
We offer a
3-year no quibble warranty on all our boiling water taps and a 2-year warranty on our boilers from the date of purchase, against manufacturing defects were used in accordance with the instructions.
Right to cancel
If you have changed your mind and want to return all or part of your order please contact us within 14 days of receiving your order. We will get in touch to arrange to collect the item(s) you want to return. Where multiple items form part of the same order but have been delivered separately, your right to cancel starts 14 days after the date on which the last product(s) was (were) delivered to you. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by e–mail or post). Please notify us, in writing or by email info@kranen.uk. Using our contact form is the quickest way for us to manage your cancellation. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you are returning your entire order, we will not refund any delivery charge you paid only the cost of your item(s). However, we will deduct from your refund the cost of collecting the item(s) if collection was arranged by us. This cost will be advised when you notify us of your return. We will issue your refund promptly once your returned items have been received. To receive a full refund, we ask that you take reasonable care of the product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any product(s) supplied if the loss is the result of unnecessary handling of the products by you. This right to cancel does not apply to any personalised product(s), to any product(s) which have been made or adapted to your requirements or any product(s) which cannot be returned due to health protection or hygiene reasons.
Limitation of liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties’ claims. Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Products. Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Kranen Limited or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Kranen Limited, any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non–commercial use is prohibited without the permission of Kranen Limited. You may not modify, distribute or re–post anything on this website for any purpose.
Accuracy of your content
Kranen Limited has taken every care in the preparation of the content of this website, to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the products or their prices as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. All materials refer to the main material used. Other materials may be used in the product that are not listed. The weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.
Damage to your computer
Kranen Limited makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Kranen Limited shall not be liable to any person for any loss or damage which may arise to computer equipment because of using this website.
Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Kranen Limited shall not be liable to any person for any loss or damage which may arise because of any failure by you to protect your password or account.
Privacy statement
We always protect your personal privacy, and our cookie policy will help you understand what we may do with any information you supply to us. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with our cookie policy, do not give us your details. This cookie policy is part of our terms and conditions. If you do give us your details and then decide you do not want us to use your details anymore, please email us via our contact us page. If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and e–mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.
How we use your details
Our offers: Once you have purchased with us, we would like to send you product updates, our latest information, and special offers. Other offers: occasionally we may pass your details on to like–minded, carefully screened companies who might send you details of their offers. You can always e–mail us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for products you buy from us and to deliver the products to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you or ask any questions about this privacy policy by emailing us at info@kranen.uk.
About cookies and the way we use them
In common with other websites, we do also use “cookies”. A cookie is a small file that a website puts on your hard drive so that it can remember something about you later. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. You can control the use of cookies on your computer and can turn them on or off at any time. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version, and the Website that you visited prior to this site. Please note: We do not use cookies to store any of your personal or financial information on your computer. You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at www.allaboutcookies.org
Links to other websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Kranen Limited cannot accept any liability in respect of the use of these websites.
Use of this website from outside the UK
Kranen Limited make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Law, Jurisdiction and language
This website, any content contained herein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.
Terms and conditions for filter subscriptions
Our subscription is straight forward and simple. Once you sign up for the regular subscription, we take care of the rest. The Kranen team will automatically send you your filters every 6 months ensuring your boiler and tap meet all the requirements to keep it fully under warranty. We will send you a set of filter/s every 6 months automatically so you do not need to worry about missing the filter change date.
Cancellation
You can suspend or cancel your subscription at any time by giving us 7 days’ notice prior to your next delivery date. Please email providing us with full name and address and we will cancel your subscription within 7 days info@kranen.uk.
Change of address
If you move, please email us at info@kranen.uk providing us with your account number and new address.
